OUR COMMITMENT TO YOUR PRIVACY
As data protection laws evolve, we want to assure you that we have updated our Privacy Notice to ensure your trust and understanding of how these changes affect you.
1. Introduction
This Privacy Notice elaborates on the types of personal data we may collect when you engage with us. It outlines our data storage and handling procedures, emphasizing security. If you have any queries, please don’t hesitate to reach out to us.
2. Explaining the legal bases we rely on
Data protection laws allow companies to collect and process personal data for specific reasons. We utilize the following legal bases:
Consent
In certain situations, we collect and process your data with your explicit consent, such as when you subscribe to our email newsletters. We will always clarify which data is necessary for specific services.
Contractual obligations
In some cases, we require your personal data to fulfill our contractual commitments, like when you book our services, necessitating the collection of your name, contact information, and payment details.
Legal compliance
If the law mandates, we may collect and process your data, for instance, to report individuals involved in fraudulent activities to law enforcement.
Legitimate interest
We may process your data in situations that align with our legitimate business interests and don’t unduly infringe on your rights. For instance, we use your purchase history to offer personalized deals and may contact you through post or email about products of potential interest.
3. When do we collect your personal data?
We collect your personal data when you:
- Make an online purchase.
- Buy a product or service via phone.
- Engage with us on social media.
- Download or install our apps.
- Contact us with inquiries or complaints.
- Request information from our partners.
- Book attendance at an event.
- Participate in surveys.
- Fill out forms.
- Authorize third parties to share your information with us.
- Have financial suppliers and partners share information about your purchases.
- Consent to share information or when information is legally public.
4. What sort of personal data do we collect?
We may collect:
- Personal details such as your name, gender, date of birth, billing/delivery address, email, and telephone number.
- Interaction details across all contact channels, purchase history, brand preferences, web activity, and communication history.
- Copies of identity documents as required by law.
- Purchase preferences.
- Website or app usage data gathered through cookies.
- Payment card information.
- Product comments and reviews.
- Technical information about your internet connection and browsing.
- Social media usernames when interacting with us.
5. How and why do we use your personal data?
We use your data to enhance your customer experience, offer relevant products and services, and comply with legal obligations. Examples include:
- Processing orders.
- Responding to inquiries and complaints.
- Protecting against fraud and illegal activities.
- Processing payments.
- Complying with legal requirements.
- Improving services and products.
- Sharing data with law enforcement when necessary.
- Sending surveys and feedback requests.
- Tailoring marketing and communications.
- Sharing data with third parties to fulfill requests.